Frequently Asked Questions
Frequently asked questions and things to know for your moving day.
1.Can I leave items in dresser drawers? Clothes are fine to leave unless the dresser is coming down the stairs. In larger dressers, it adds a lot of weight. They can take the drawers out to carry it down but when they do that, it makes the frame less stable. Our recommendation is going to be to empty the drawers in most cases. Also, anything that is small or could be broken should be removed. These items will in all likelihood slide out of their original drawer and end up either on the truck or broken in the drawer. Any papers, books movies etc. should be removed as they make them unnecessarily heavy.
2.Can you take apart my bed? The short answer is yes. But keep in mind that you are paying an hourly rate for the movers to be there and this increases their time on the job.
3.Can you unhook my appliances? We can unhook them. For appliances that require special attention, we recommend you contract with an expert to prepare them for shipping. Our crews are not prepared or trained to secure your front loader washer tubs that sometimes require special shipping bolts. We move appliances as a piece of furniture. What this means is that we will get it there without a nick or a ding but do not guarantee that it will be in working order. Sometimes the vibrations from riding in a truck, damage appliances or electronics.
4.Can you move my flatscreen TV? Sure, as long as it is in a box that is made for it. If you do not have the original packaging, there are boxes that can be purchased. Please wrap the TV in bubble wrap or other suitable packaging material inside of the box to protect it.
5.What type of payment do you accept? We accept cash, checks, Venmo Scott-Carter-18, cash app $FireLogistics, and we can take a credit card if we need to. Payment is expected at the completion of the job.
6.Does everything need to be boxed? If it is not a piece of furniture or a large appliance, yes. Open cubbies or plastic tubs without secure lids end up on their side in the truck and spill their contents. All boxes should be closed and taped shut. Please be sure to wrap all fragile items inside the boxes. Writing fragile on the box can be helpful but we already treat each box as if it is fragile. Please do not have your grandmother’s china in a box with a piece of paper cushioning it. We cannot be responsible for boxes we do not pack and we do not wish to break a family heirloom. Do not under pack a box and have room where items can move around, this is the way items become broken from either the box collapsing when another box of set on top of it or from items moving around and bumping into each other in the box. The reverse of that is equally a problem. Do not overstuff a box so that it is bulging on top. This creates a box that cannot be stacked upon because it will either put too much pressure on the items in the box or creates an unstable load. Boxes should be flat on top.
7.If you ask us to put something on our truck and it is not packaged, we cannot be responsible if it is damaged. Common examples of this are pictures or lamps.
8.For books, papers and other heavy items make sure they are in a small box. Anything bigger requires two people to carry and is unstable. Frequently the boxes split open from the weight.
9.Occasionally walls or furniture are dinged as we carry things in or out. We do our best to not have this happen, but accidents do occur. If we ding your sheet rock or your furniture, we are happy to come back and touch it up ourselves and have become quite proficient at this. Be prepared to tell us the paint color and finish or if you have leftover touch up paint.
10.Particleboard furniture. We cannot guarantee that it will arrive in one piece. What typically happens is the vibrations from the truck make the piece unstable where it was assembled. This is by far the most common damaged type of furniture for any moving company.
11.Damage claims. We are licensed by the state and carry all of the necessary insurances to maintain that license. What that means to you with any moving company is that the state requires us to compensate you if we damage your belongings at a of $.60 on the pound for that item. We have never thought that to be a fair practice. If our movers damage something, we do our best to make it right with you by either repairing the item, replacing the glass or purchasing a replacement that is comparable. A common misconception is that we will just turn it into our insurance company. Most movers carry at least a $1000 deductible on that policy and unfortunately like any other insurance, if you use it, your policy is likely to be non-renewed. This is why we do our best to not break things, or if we do to pay you out of our pocket.
12.Overwhelmed at getting it all done? Let us know if you would like us to have a packing crew come in the day before the movers arrive to help with any last-minute items and identify/box items to go on the truck safely. (we need as much notice as possible to provide this service) it’s $45 per hour per packer. We do our best to bring re-purposed materials to keep your packing materials cost down. The only items you will be billed for as far as packing materials are things that we have to purchase new on your behalf (like tape).
13.If after your move you would like us to come and pick up your boxes that have been broken down, we are happy to, as long as we are in the neighborhood. Boxes that are not broken down do not travel well and we don’t have time to prepare them. We don’t charge for these, we pass them along to the next customer and keep them out of the landfill if at all possible. If you would like to send along packing paper, it must be bagged separately from the boxes.
Lastly, please do not hesitate to reach out with any other questions you may have.